Terms & Conditions

QUALITY
Throughout New Zealand seasonal and regional conditions may affect the supply and cost of flowers and foliages. In these circumstances Mayflower Studio Florist reserve the right to make appropriate substitutions whilst maintaining the value of your order.

GUARANTEE OF SATISFACTION
Mayflower Studio Florist guarantees the freshness, flower quality and value of every order. Each arrangement delivered by us is created by a professional florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery to the Mayflower Studio Florist . Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

PRICE AND VALUE
ALL PRICES ARE IN NEW ZEALAND DOLLARS (NZD$).

The flowers & product displayed on the Mayflower Studio Florist web site are recommended guidelines only and not obligatory. The floral arrangements displayed represent the middle price. Extra charges for out-of-town delivery, if applicable, will be notified to you before your order is accepted.

Rural deliveries may incur extra delivery charges and if applicable you will be notified before your order is accepted.  Some remote areas of New Zealand require up to 48 hours for deliveries.  Rural deliveries cannot be guaranteed on Saturdays.

CONTAINERS
Where possible the particular container or basket shown will be supplied. Should these not be available alternative containers of a similar value and style will be substituted.

REFUND POLICY
If your order is not delivered to your satisfaction then Mayflower Studio Florist will either arrange a re-delivery of your order to the recipient or provide you with a 100% refund of your order. The refund policy applies to only local deliveries.

SECURITY
At Mayflower Studio Florist we value your security and privacy. Your order is protected by using our secure server. While we may (with your permission) securely store your customer details, your credit card details are NEVER stored once we have processed your order. Should you have any reservations about ordering online please order by calling us on 03-578-3575